Frequently Asked Questions
You can book your inflatable or equipment as little as 24 hours notice, but we cannot guarantee that the item(s) you're wanting will be available. We reccommend that you make your reservations as far in advance as possible to ensure the availability of the equipment that you prefer.
Yes, we require a $50 deposit by debit or credit card. Deposits will be applied toward the balance and are non-refundable. Personal Checks are not accepted.
The remainder of the balance must be paid before or at the time of pick-up. We accept Cash, Debit Card, or Credit Card.
Yes! We will deliver and setup all of our inflatable rentals.
Delivery charges will range from Free - $40. Pricing varies due to availability and location.
It is the same pricing as the delivery.
You can pick up the smaller units, however some of the units do weigh over 400lbs. So, having a plan for how to load and unload the unit into your truck is a must.
Make sure you know where you want your inflatable and that there is enough side and above clearance. Your location must be within 100 feet of where the electrical cord will be plugged in. Also, please make sure that your yard is clean and free of debris. We do not setup any inflatable on rocks, gravel, sand, or dog piles. Animals are not allowed in or around the inflatable, so please ensure that your furry family members are secured in a safe and comfortable location before our arrival and during the party. Please turn off your sprinkler system 24 hours before we arrive and for the duration of your party. If the conditions are not as described, we do reserve the right to cancel if the setup area does not meet these requirements.
We highly reccommend grass, however for an additional cost we can set up on pavement or indoors. We cannot set up on rocks, gravel, or sand. We are not responsible for our stakes piercing or cutting any underground utility lines or irrigation lines. You must notify us ahead of time if you plan to setup on pavement or indoors, as our delivery driver must bring 300-1500 lbs of sandbags to ensure the inflatable does not move.
Yes, we can setup indoors with advance notice. An additional cost will be applied. Please contact us for pricing for indoor setup.
Please contact us for indoor or pavement rates. We have to ensure that we have sandbags for our larger units in order to secure the inflatables from moving.
Yes, there is a charge of $50 per each inflatable to move once it has been set up. The inflatables weigh anywhere from 300-1200 lbs and cannot be drug across pavemment. They must be taken down and relocated.
May 1 to October 1. Depending on weather, exceptions can be made.
You have to sign and adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.
Our inflatables are daily rentals.
No, we do not allow our inflatables to be left overnight.
You may cancel your reservation at any time, but a $50 cancellation fee will be charged. Your non-refundable deposit will be applied toward the cancellation fee. However, you may reschedule your reservation for another date within one calendar year of the date cancelled, and your non-refundable deposit will be applied to that reservation. Rescheduling of reservations must be done at least 24 hours prior to scheduled date, otherwise it will be treated as a cancellation.
The following reasons are cause for us or the customer to cancel a delivery after 12pm the day prior to your event. The customer will receive a "weather raincheck" for the deposit to be applied to another event within one year from the cancelled event date.
- Winds over 20mph
- Temperatures under 40 degrees F
- Steady Rain is expected all day
- Local weather is forecasted at 70% or higher
- Inclement weather already exists in your area at the time of your event
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a minimum fee of $50 will be applied to the card holder on file. Excessive cleaning includes (but not limited to) spilled food, candy, drinks, or the use of silly string.